Shipping Policy

This Shipping Policy outlines the shipping and delivery process for orders placed on [www.seven0two.com] (the “Site”). By purchasing from SevenOtwo, you agree to the terms set forth below.

 

SevenOtwo is operated by IKENAYA LTD, a company registered in England and Wales. All orders are shipped from Brussels, Belgium.

We currently ship to the following regions:

• Domestic (Belgium)

• Europe

• International (shipping rates vary based on destination)

 

If your country is not listed at checkout, please contact us at shipping@seven0two.com to check availability.

• Orders are typically processed within 3 to 4 business days (excluding weekends and public holidays).

• Processing time may be extended during high-demand periods (e.g., sales, holidays, or pre-orders).

• You will receive a confirmation email once your order has been shipped.

3.1. Shipping Options

• Standard shipping with tracking (available for all destinations).

• Additional shipping options may be introduced in the future.

 

3.2. Shipping Costs

• Shipping fees are calculated based on the weight of the order and the delivery destination.

• The final shipping cost is displayed at checkout before payment.

•    Belgium: 3-4  business days

•    Europe: 5-7 business days

•    International: 5-14 business days (varies by region)

 

Important: Delivery times are estimates and may vary due to customs processing, local courier delays, or unforeseen circumstances.

• Once your order has been shipped, you will receive a tracking number via email.

• You can track your package through the courier’s website.

• For international orders, additional customs duties, taxes, or import fees may apply depending on your country’s regulations.

• SevenOtwo is not responsible for any customs fees or delays caused by customs authorities.

• SevenOtwo is not responsible for lost, stolen, or delayed shipments once they have been handed over to the courier.

• If your order is delayed, please check your tracking information or contact the courier directly.

• If you suspect your package is lost, please contact us at [Insert Email], and we will assist you in filing a claim with the shipping provider.

• Customers are responsible for providing an accurate shipping address.

• If a package is returned due to an incorrect address, the customer will be responsible for the re-shipping fee.

• If a package is marked as “undeliverable”, please contact us to arrange a reshipment or refund (excluding shipping costs).

• Some products may be available for pre-order. The estimated shipping date will be provided on the product page.

• Orders containing both in-stock and pre-order items will be shipped together unless otherwise specified.